As a property investor or landlord, one of the most important decisions you have to make is which letting agent to choose.

When you hand over the keys to your property, you need to feel confident. You need to feel assured that the letting agent you choose is going to produce the goods.

That they’re going to find the right tenants. Take care of any maintenance issues that may arise. And pay your rental money on time.

But how do you choose a letting agent you can trust?

Our Top 12 Tips will help you decide on the right agent for managing your property.

Let’s dive right in…

This is number one on our list of tips for landlords on how to choose a letting agent for good reason.⁠

Because not all letting agents are equal.

Some will only offer tenant find or rent collection services.

But if you’re a landlord who wants a hands-off solution to property management you need your letting agent to provide full property management.

This is where you hand the keys of your property to your letting agent and they take full control.

They will take a percentage. But you don’t need to do anything.

Nada.

If you live a long way from your property, full property management is probably the best option. Moreover, if you’d rather your letting agent take care of any maintenance or tenant-related issues that may arise, then full property management is also for you.

Good letting agents will offer all three levels of management. Tenant find, rent collection and full property management.

The crucial thing here is to ask for a breakdown of what’s included in each package (and what’s excluded!).

But make sure you know, beforehand, exactly what you want your letting agent to do on your behalf.⁠

At HYPE, we’re absolutely transparent about our landlord packages. Your letting agent should be, too.

With most things in life, you get what you pay for. And more often than not, paying cheap means paying twice.⁠

As Red Adair once said: “If you think it’s expensive to hire a professional, wait until you hire an amateur.”⁠
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Property management is no exception.⁠

When choosing a letting agent, don’t be influenced solely by cost. If an agent is drastically cheaper than another, it may be because the level of service is inferior.⁠

Letting agent fees for landlords do vary, of course. But you can expect to pay anything up to 20% for full property management.⁠

Just make sure you’re comparing apples with apples.

Following on from the first point, the fees should reflect the level of service. So, again, ask for a full breakdown of what’s included in your package.

For an idea of our letting agent fees, you can visit our landlords page.

Due diligence is crucial when choosing a letting agent.⁠
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You need to be absolutely certain the team that manages your property is doing things by the book. Moreover, that you and your tenants are protected in the event of something going wrong.⁠
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Check that your letting agent is credible and part of all the relevant schemes.⁠

There are four main areas that need to be covered.

Firstly, your managing agent should be part of a tenancy deposit protection scheme.

The Deposit Protection Service (DPS) is probably the best known deposit protection organisation.

Since deposit protection was introduced in 2007, landlords (or their managing agent) must protect the deposit they receive from their tenants.

If they don’t, they could be liable to repay the full deposit to the tenant. Plus, up to three times the deposit amount.

It doesn’t end there, however. If the deposit isn’t protected and the landlord (or their letting agent) wants to evict a tenant, they may not be able to.

Hence, deposit protection is a biggie.

Secondly, your letting agent should be part of a redress scheme.

The Property Redress Scheme is a great example.

Such a scheme is designed to resolve or settle unresolved complaints from consumers who have suffered a loss as a result of the actions of the member.

Customers can also escalate a complaint they have against the member of the scheme.

Thirdly, they should also be part of an organisation that actually keeps them compliant.

UK ALA, for example is an organisation that promotes best practice and seeks to improve standards within the industry.

Finally, your letting agent should be a member of an organisation that helps keeps information safe.

The Information Commissioner’s Office (ICO) is one such governing body. It is the UK’s data protection watchdog and aims to uphold information rights.

Credibility is a major factor in helping you choose the right letting agent. Your chosen agent should be able to provide evidence of the organisations they’re part of.

So, for peace of mind, ask them.

The safety and welfare of your tenants is paramount.⁠

Your property, therefore, needs to comply with legislation.⁠

If you have a HMO, do the rooms meet the required minimum size?⁠

As a landlord, you should already know this. However, we have first hand experience of a landlord who didn’t.

He asked us to manage his HMO – until we told him that was impossible because the bedrooms weren’t big enough.

The property is now marketed as a single let.

Hence, why you should also have the right team to convert a HMO in the first place.

Moving on…

Are the necessary fire safety methods in place? (fire doors, fire resistant partition walls, interlinked smoke alarms etc.) These vary between properties. HMOs of a certain size will need a fire alarm, for example.⁠
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Is the property gas safe?⁠
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Do you have an electric certificate (EICR)?⁠

A good letting agent will make sure everything is in place before tenants move in.⁠

But, in order to do that, they must be fully au fait with the regulation themselves.

Make sure you ask your letting agent the right questions. Likewise, make sure they’re asking you the right questions.

Your letting agent should embrace new technology.⁠

Virtual viewings are essential these days, especially for overseas tenants. Or students who aren’t local to the area. Make sure your agent offers virtual viewings to maximise potential sales.⁠

Now then. This is a BIG factor.

Are they geared for business continuation?

If another lockdown or similar was to happen, could your agent still keep in touch with your tenants?⁠
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At HYPE, we use VoIP phones. Which means that if our team needed to work from home, they could simply take their phone and computer with them and continue as normal from home.⁠

That’s massive. Because communication is key in this game.⁠
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Speaking of which, ask what software they use.

Is it geared to keep you in the loop? And do they have a method of maintaining regular contact with tenants?⁠
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Generally, people looking for rooms or properties to let head for SpareRoom or OpenRent.⁠

Therefore, advertising on these two should be standard practice for your chosen letting agent.
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If you own a student house, there are also other more specific portals available.

For example, at HYPE Lettings we provide accommodation for Keele University students. Thus, we use Keele Studentpad to advertise these student homes. This is a highly trusted and reputable site that’s well known to Keele students and, therefore, magnifies outreach.⁠

Do they have a consistent social media presence? This can also open new doors (literally).⁠
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Then, of course, there’s the agents own website. Do enough people visit it? Is it professional and user friendly? Moreover, is it geared for sales? Can a potential tenant easily book a viewing?⁠

All key considerations – and things that all good letting agents should be doing.

Make sure yours is.⁠

If you’re a landlord who lives a long way from your property, it’s difficult to visit it on a regular basis.⁠

Hence, it’s a good idea to choose a letting agent that is within a few miles of your property.

So they can keep on top of things. ⁠

Property inspections, fire alarm/smoke alarm tests, maintenance issues, deliveries, and tenant lock-outs are all things that require your agent to be close at hand.

Moreover, if your letting agent is local to the area, they should have an excellent knowledge of the area.

Something that’s crucial in helping to let your property.

Good property management isn’t just about finding the right tenants and paying your rent on time.⁠

It’s also about being there for you when something goes wrong.⁠

Thus, if you choose a letting agent who has their own maintenance team, that can be a HUGE plus.⁠
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You don’t want to think about things going wrong. But if they do, you want a reliable team to put them right.⁠

Not calling an emergency plumber or electrician at 3am.⁠

A good managing agent will have their own maintenance team.

Or, at the very least, have a list of reliable contractors they can call upon should your boat stray down that infamous creek.⁠

Next on our list of how to choose a letting agent is reputation.

If a letting agent comes highly recommended, their reputation usually precedes them.⁠

Both landlords and tenants should be saying positive things about them.⁠
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They should have a reputation for being able to find good tenants, deliver rent payments on time and deal with issues promptly.⁠
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A good letting agent should be able to show you evidence of positive feedback.⁠ Moreover, show you evidence that their rooms are full.

Just ask.⁠

Our next tip for choosing a letting agent is relationship.

After all, it’s crucial to work with people you get along with.⁠

Because things can change and issues can arise in property. And it’s much easier to overcome obstacles if you get along with your letting agent.⁠
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No doubt you’ll call a few agents before deciding on the right one to manage your property.

So, when you speak to them, how do they come across? Are they approachable?⁠
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Do they have time for you? Do they fill you with confidence?⁠ If you’ve asked to see evidence of their credibility, have they been forthcoming?
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It’s imperative to choose a letting agent you can trust.

Of course, actually receiving your rent is a priority.

Even if your letting agent has the rest of their house in order, if they fail on this one, you’ll be very concerned. To say the least.

Therefore, you need to check how they go about paying the rent received. Plus how additional charges (such as maintenance costs) will be deducted.

One of our landlords at HYPE, Paul Rye, joined us because his previous letting agent was letting him down badly.

And one of the reasons he gives as to why, is that he wasn’t receiving his rental payments.

You’re paying your managing agent to get this right. So get it right they should.

When you’ve decided on a managing agent, you will, of course, have to complete a contract. It’s usually called a Landlord Management Agreement.

Make sure you read this thoroughly.

If your agent is managing your property well and they find great tenants, that’s all well and good.

However, if they’re not performing as expected, you might want out.

So be clear that you can walk away if you’re not happy. You don’t want to be legally obliged to stay if they’re letting you down.

Small print is often overlooked.

Don’t overlook it.

Thinking of moving into shared accommodation? If so, you could become part of a growing number of socially and economically savvy renters who are making house sharing a lifestyle choice rather than a necessity.

House sharing is on the up.

Cohabiting with a group of friends – or a group of total strangers – in a property that would otherwise be unaffordable is an ultra modern way of living.

But is it right for you?

Our Ultimate Guide will help you decide. It’s for anyone considering sharing a house.

And, should you wish to give it a try, check out our 10 Top Tips for House Sharing Harmony

Sharing a house isn’t for everyone.

If you are of the more introverted persuasion and you need to push the off switch now and again in your own little retreat, it may be all too much.

On the other hand, it could be just what you need to expand your social circle.

Many of our tenants end up becoming great friends with at least one of their new housemates.

If you’re slightly more extrovert in nature, thrive on social interaction and laugh in the face of silence, moving into shared accommodation may well fill up a lot more dates in your social diary.

If you’re about to fly the nest, you may well feel devoid of the possibility of home ownership.

You may also be willing to try anything other than the ‘stay with parents’ option.

Such a confident, social animal like you may well be at home in the rental market. And, more specifically, the house sharing market.

With house sharing, you’re never alone. There’s always someone on hand to share a meal with, share your concerns or discuss the pedestrianisation of your local City Centre! Whatever might float your boat.

It’s a great chance to meet new people outside your usual circle of friends.

Even Rupert Hunt, the founder of flatshare website, SpareRoom, posted an advert for wanted housemates.

He has a firm belief that the social benefits of house sharing far outweigh living alone.

Your ultimate aim may well be to own a property of your own. But renting is a good option in the meantime.

When you share a house, you only pay for the room, not the entire house. You can, therefore, save a substantial amount compared to paying a mortgage—and usually live in a better standard of house.

Plus, when you rent a room from an agency or private landlord, your bills are usually included.

Happy days.

You won’t need to be concerned about paying for utilities like gas, electric, water or broadband.

Better still, you won’t have to worry about asking meerkats or opera singers to help you find a good deal when the time comes to renew them. All that is taken care of.

Council tax will also be off your radar.

When you own your own home, you will usually need to commute to work. And that means owning a car is a must.

With house sharing, however, you’re not tied to a specific location.

That means you can generally find somewhere that is more geographically appealing in terms of your place of work—and is also within walking distance or on a bus route.

Landlords tend to opt for properties that they know will appeal to people working at local businesses or organisations.

And it’s certainly true to say that the majority of our student properties are right next to their respective university.

In some cases they’re literally across the road.

Convenience indeed.

Strange heading. What are the health implications of living in shared accommodation?

Well, it has been statistically proven that living with other people and being socially connected can have huge mental health benefits and even prolong life.

Living with other people, especially in a shared house, means that you will naturally – or even subconsciously – make more of an effort to chat and converse.

Sometimes it’s because you don’t want to appear ignorant and sometimes it’s because you just happen to be making breakfast together.

But either way, being socially involved helps ward off loneliness.

Sharing and renting as opposed to owning is now a way of life. And it’s not limited to housing.

Just think about the world around you at this moment in time.

We rent or lease cars as opposed to owning them. Car sharing is now a big thing to help save money—and the environment.

We stream films from media service providers like Netflix. We stream music from a huge selection of songs and playlists from the likes of Apple Music.

All these services are readily available without the need to go out and buy.

Society is changing.

You haven’t failed because you don’t own your own home.

With the average house price estimated to top the £400,000 mark by 2025 (yes, you read that right), house sharing is here to stay.